Nectar sleep chat11/7/2023 ![]() Any damage to your home or property must be reported at the time of delivery, while the Delivery Agents are present. Customer must confirm satisfactory delivery by signing the delivery receipt once the Delivery Agents are finished. ![]() Deliveries requiring hoists or over balconies are not permitted.ġ7. Deliveries above the second floor without sufficient elevator access may be subject to a delivery surcharge and must be disclosed and paid at the time of purchase fee that must be paid at the time of purchase. Delivery Agents will not handle any electronics associated with your purchases beyond the simple plugging-in of an electrical cord into the nearest electrical outlet.ġ6. Our Delivery Agents reserve the right to refuse handling soiled, stained, or pest-infested mattresses, or those that show evidence of possible insect infestation.ġ5. only one mattress will be removed for each one that is delivered. Mattress removal is on a one-for-one basis, i.e. If the delivery vehicle cannot reasonably access the property in a safe manner, the Delivery Agents may postpone or cancel the delivery.ġ4. The driveway or adjacent street access must be clear of snow, vehicles, bicycles, or other obstacles to ensure a safe delivery experience for you and our Delivery Agents. Once the delivery area is set and packages placed there, it cannot be changed.ġ3. The delivery area, including the path to the room where the bed will be set up as well as the room itself, must be clear of obstructions, children, pets, valuable or fragile items. If you need assistance with existing furniture you should contract separately with a furniture-moving specialist prior to the delivery date in preparation of delivery.ġ2. Our Delivery Agents will not move or handle your existing furniture. Should your purchase (as packaged) not fit, a standard porch drop-off will be made, but the Premium In-Home Setup fee will not be refunded.ġ1. Customers must confirm that packages will fit through door openings, elevators and stairways. Arrangements for assembly and setup may be made directly with the Delivery Agent for an additional fee.ġ0. If no one is home to receive your scheduled delivery, the original Premium In-Home Setup fee will be charged and your purchase will be left on the porch. Copies may be requested by Customer and such photographs will be deleted once any potential delivery-related disputes are resolved.ĩ. The Delivery Agents may take before-and-after photographs to help resolve any potential claims related to the delivery. Please respond accordingly so they can provide the efficient and convenient service that you expect.Ĩ. ![]() The Delivery Agents will maintain communication via text or phone to provide updates regarding the delivery time frame. Customers must confirm that someone over the age of 18 will be available to receive the delivery during the delivery time frame.ħ. An adult must attend and observe the delivery, assembly process, and haul-away process. In those cases, you will be notified accordingly.Ħ. Scheduling and delivery timeframes may be extended for delivery areas that are outside of Delivery Agents’ standard coverage areas (generally remote, rural, or far from population centers). ![]() If you are unable to make satisfactory delivery arrangements within 10 days of purchase, a standard porch drop-off will be made but the Premium In-Home Setup fee will not be refunded.ĥ. If you need to reschedule, please do so at least 48 hours prior to the original delivery date. The delivery date and time-frame will be arranged between you and the Delivery Agent and rescheduling is at their discretion.Ĥ. The Premium In-Home Setup fee is non-refundable.ģ. Purchases must be paid in full or financing arrangements completed prior to scheduling delivery.Ģ. There are a few rules that apply to the program:ġ.
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